We’ve built a discipline that focuses on how organisations interact with people together in the real world and the online world. Digital practices often forget that experiences go beyond a screen or device – places where wireframes have little meaning. We take a genuine interest in understanding the needs and motivations of both clients and customers, and balancing desires with what is feasible and financially viable.
Presto is an online streaming service and a competitor to Stan and Netflix. The project included a complete UX redesign and a roadmap for personalisation and natural search.
When QuickSales wanted to increase market share a find a point of difference from it’s competitors, we created a strategy to engage new millennials and make classifieds fun.
We helped Travelex overcome crippling payment fraud in overseas markets and created an end to end, store to customer fulfilment process.
We’ve been fortunate to work with big business, start ups, Government, and law enforcement. Each organisation brings their individual personality, challenges, and their measure of success.
Stakeholder & customer interviews, contextual enquiry, analytics analysis, card sorting & content workshops, usability testing
Development of personas, content scope, user journeys, user stories, taxonomy and sitemaps, wireframes and interaction design.
Measurement & implementation plans, A/B testing, usability testing, content analysis, user journey optimisation, CMS administration consultation.
Lean UX and service design, organisational wide co-design, stakeholder alignment and change management, SCRUM based UX project management.
If you have a new project or want to know more about how we work with organisations like yours, let us know, We’d love to have a chat.